Dispatcher - Residential HVAC
We are hiring new dispatchers for our residential HVAC division.
The Kalos residential service division is large and takes a high volume of service calls. So, we are looking for a dispatcher who can assign our techs to jobs promptly and fairly. A dispatcher must have organization skills and strong people skills to solve problems and make compromises. Dispatchers must be mindful of who they assign to jobs on holidays, weekends, and for how many hours to make sure our techs have balanced opportunities.
We are hiring residential dispatchers who can work in our office in Clermont, Florida.
Are you ok?
Yes!
Where Is work performed?
Work is performed in the Kalos office building in Clermont, FL.
Who does this position report to?
Division Manager
What current locations of residence do we consider?
We are currently considering applicants who live within 40 miles of the Kalos office in Clermont, FL.
What is the pay range for this position?
$15-20 per hour
What travel requirements are there for this position?
Daily commute to the office building
What days / times would the schedule be for this position?
Dispatchers work from 8 AM to 5 PM, Monday through Friday.
Is overtime expected?
Overtime is possible but minimal when it does happen. Weekend work is not expected.
What are the physical requirements?
18 years or older
Clean criminal record
Drug-free
What skills are required?
Basic computer literacy (able to log into and navigate websites, assign tasks, and communicate online)
Must be able to communicate clearly in English (bi-lingual is a plus)
Superior organization and scheduling skills
Customer service and general problem-solving skills
Previous dispatch experience preferred
What are some of the key attributes?
High personal integrity
Must be able to be honest, no matter what
Positive attitude
Willing to learn our administrative processes
Ability to delegate tasks fairly without showing favoritism
What is the key mindset for success in this role?
The best dispatchers know how to balance time and resources, as they’re in charge of scheduling. While they balance time and resources, they must treat the technicians and installers fairly and look for solutions that benefit everyone. Some digital proficiency is expected, and although we don’t expect dispatchers to be familiar with our program immediately, we want to see that dispatchers are willing to learn about our administrative procedures.
When does this role need to be filled?
January 14, 2022
Jesse Claerbout
Kalos has a large residential HVAC division made up of installers and technicians of all experience levels. Dispatchers play a major part in Kalos’s smooth operation, as they give directions that set our technicians and installers up for success. We’re proud to serve homeowners all over Greater Central Florida, and we know how important our dispatchers are for scheduling and sending our technicians across our wide service area.